Viedoc 4 - US - Disturbance in sending emails and SMS
Incident Report for Viedoc

Viedoc service issue report

Report author

Ted Lähteenmäki, Manager IT Operations
Viedoc Technologies AB

Report issued



Disturbance in sending emails and SMS.

Instances affected

Viedoc 4 US


2024-06-25 23:55 CDT to 2024-06-26 04:50 CDT
(2024-06-26 06:55 CEST to 2024-06-26 11:50 CEST)


An unannounced maintenance by the infrastructure provider (Microsoft Azure) impacted our application handling distribution of email and SMS. During the maintenance the infrastructure provider lost our image that should be loaded to run our application, resulting in Emails and SMS not being sent.


Availability only. Data integrity and data confidentiality were not affected.

Corrective action

The infrastructure provider restarted their worker server handling our instance allowing for redeploying of the application.

Preventive action

Pending the Root Cause Analysis report from the infrastructure provider, additional preventive actions might be implemented.

Posted Jun 28, 2024 - 10:10 UTC

This incident has been resolved.
Posted Jun 26, 2024 - 10:00 UTC
We are currently investigating this issue.
Posted Jun 26, 2024 - 06:11 UTC
This incident affected: Viedoc 4 - US (Main portal (clinic/admin/designer)).