Report author
Ted Lähteenmäki, Manager IT Operations
Viedoc Technologies AB
Email: ted.lahteenmaki@viedoc.com
Report issued
2024-06-28
Description
Disturbance in sending emails and SMS.
Instances affected
Viedoc 4 US
Duration
2024-06-25 23:55 CDT to 2024-06-26 04:50 CDT
(2024-06-26 06:55 CEST to 2024-06-26 11:50 CEST)
Cause
An unannounced maintenance by the infrastructure provider (Microsoft Azure) impacted our application handling distribution of email and SMS. During the maintenance the infrastructure provider lost our image that should be loaded to run our application, resulting in Emails and SMS not being sent.
Impact
Availability only. Data integrity and data confidentiality were not affected.
Corrective action
The infrastructure provider restarted their worker server handling our instance allowing for redeploying of the application.
Preventive action
Pending the Root Cause Analysis report from the infrastructure provider, additional preventive actions might be implemented.