Issues Generating the User Administration Log
Identified - The User Administration Log (Excel) and Log of Users and Roles (PDF) cannot currently be generated for studies containing more than 100 users. This issue was introduced in the 4.90 release and affects all instances where version 4.90 has been deployed. The root cause has been identified, and a corrective fix is currently in preparation.
Dec 05, 2025 - 12:25 UTC
Uptime over the past 90 days. View historical uptime.
Viedoc 4 - Japan Operational
90 days ago
100.0 % uptime
Today
Main portal (clinic/admin/designer) Operational
90 days ago
100.0 % uptime
Today
Subject portal (ViedocMe) Operational
90 days ago
100.0 % uptime
Today
Application programming interface (API) Operational
90 days ago
100.0 % uptime
Today
Background processes (import/export/revisions/alerts/archive/disposal) Operational
90 days ago
100.0 % uptime
Today
Reporting tool (ViedocReports) Operational
90 days ago
100.0 % uptime
Today
Document management (ViedocTMF) Operational
90 days ago
100.0 % uptime
Today
Viedoc 4 - Europe Operational
90 days ago
99.99 % uptime
Today
Main portal (clinic/admin/designer) Operational
90 days ago
99.99 % uptime
Today
Subject portal (ViedocMe) Operational
90 days ago
100.0 % uptime
Today
Application programming interface (API) Operational
90 days ago
100.0 % uptime
Today
Background processes (import/export/revisions/alerts/archive/disposal) Operational
90 days ago
100.0 % uptime
Today
Reporting tool (ViedocReports) Operational
90 days ago
100.0 % uptime
Today
Document management (ViedocTMF) Operational
90 days ago
100.0 % uptime
Today
Viedoc 4 - China Operational
90 days ago
100.0 % uptime
Today
Main portal (clinic/admin/designer) Operational
90 days ago
100.0 % uptime
Today
Subject portal (ViedocMe) Operational
90 days ago
100.0 % uptime
Today
Application programming interface (API) Operational
90 days ago
100.0 % uptime
Today
Background processes (import/export/revisions/alerts/archive/disposal) Operational
90 days ago
100.0 % uptime
Today
Reporting tool (ViedocReports) Operational
90 days ago
100.0 % uptime
Today
Document management (ViedocTMF) Operational
90 days ago
100.0 % uptime
Today
Viedoc 4 - US Operational
90 days ago
100.0 % uptime
Today
Main portal (clinic/admin/designer) Operational
90 days ago
100.0 % uptime
Today
Subject portal (ViedocMe) Operational
90 days ago
100.0 % uptime
Today
Application programming interface (API) Operational
90 days ago
100.0 % uptime
Today
Background processes (import/export/revisions/alerts/archive/disposal) Operational
90 days ago
100.0 % uptime
Today
Reporting tool (ViedocReports) Operational
90 days ago
100.0 % uptime
Today
Document management (ViedocTMF) Operational
90 days ago
100.0 % uptime
Today
Viedoc 3 - Japan Operational
90 days ago
100.0 % uptime
Today
Viedoc 3 - Europe Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 6, 2025

No incidents reported today.

Dec 5, 2025

Unresolved incident: Issues Generating the User Administration Log.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025
Delay in email delivery on US and EU instances
Resolved - The queue had been fully processed at around 9.20 PM CET on 2025-12-01. Since that time emails have been delivered without delay.
Dec 2, 08:21 UTC
Monitoring - The email queue is currently being processed, and messages are being delivered, although with a temporary delay.
Dec 1, 13:46 UTC
Identified - Since around 12.30 CET, 1st of December, Viedoc is not sending any emails from the EU and US training and production instances due to a service disruption. The issue has been identified and we are working with our subprocessor to resolve the issue. All emails triggered during the affected period have been queued and will be delivered.

The incident is caused by a malfunction at one of our subprocessors.
Dec 1, 13:10 UTC
Dec 1, 2025
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025
Delay in email delivery on EU instances
Resolved - The queue had been fully processed at around 5.30 PM CET on 2025-11-25.
Nov 26, 09:08 UTC
Update - The email queue is currently being processed, and messages are being delivered, although with a temporary delay.
Nov 25, 14:16 UTC
Monitoring - Between 13:22 CET and 14:12 CET on 25 November 2025, Viedoc did not send any emails from the EU training and production instance due to a service disruption. The issue was identified and fully resolved at 14:12 CET, after which email processing resumed as normal.

All emails triggered during the affected period have been queued and will be delivered.

The incident was caused by a malfunction at one of our subprocessors.
Nov 25, 13:31 UTC
Nov 25, 2025
Operational disturbance observed on the Chinese instance
Resolved - Operational disturbance observed on the Chinese instance (clinic.viedoc.cn). Resolved
Nov 25, 01:00 UTC
Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

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