Update - The problem with text messages not being sent to US phone numbers is isolated to the test text messages, triggered manually from the ViedocMe activation page in the EDC. Investigation is still ongoing to identify the problem with the test text messages.
Jun 04, 2023 - 20:23 UTC
Update - We are continuing to investigate this issue with our SMS infrastructure providers. Problem still seem contained to Verizon and T-Mobile network users.
Jun 02, 2023 - 05:27 UTC
Update - We are continuing to investigate this issue with our SMS infrastructure providers. Problem seems isolated to Verizon and T-Mobile network users.
Jun 01, 2023 - 21:31 UTC
Update - We are continuing to investigate this issue with our SMS infrastructure providers.
Jun 01, 2023 - 20:49 UTC
Update - We are continuing to investigate this issue with our SMS infrastructure providers.
Jun 01, 2023 - 19:47 UTC
Investigating - We are currently investigating this issue.
Jun 01, 2023 - 19:00 UTC
Viedoc 4 - Japan Operational
90 days ago
100.0 % uptime
Today
Main portal (clinic/admin/designer) Operational
90 days ago
100.0 % uptime
Today
Subject portal (ViedocMe) Operational
90 days ago
100.0 % uptime
Today
Application programming interface (API) Operational
90 days ago
100.0 % uptime
Today
Background processes (import/export/revisions/alerts/archive/disposal) Operational
90 days ago
100.0 % uptime
Today
Reporting tool (ViedocReports) Operational
90 days ago
100.0 % uptime
Today
Document management (ViedocTMF) Operational
90 days ago
100.0 % uptime
Today
Viedoc 4 - Europe Degraded Performance
90 days ago
100.0 % uptime
Today
Main portal (clinic/admin/designer) Operational
90 days ago
100.0 % uptime
Today
Subject portal (ViedocMe) Operational
90 days ago
100.0 % uptime
Today
Application programming interface (API) Operational
90 days ago
100.0 % uptime
Today
Background processes (import/export/revisions/alerts/archive/disposal) Degraded Performance
90 days ago
100.0 % uptime
Today
Reporting tool (ViedocReports) Operational
90 days ago
100.0 % uptime
Today
Document management (ViedocTMF) Operational
90 days ago
100.0 % uptime
Today
Viedoc 4 - China Operational
90 days ago
99.94 % uptime
Today
Main portal (clinic/admin/designer) Operational
90 days ago
100.0 % uptime
Today
Subject portal (ViedocMe) Operational
90 days ago
100.0 % uptime
Today
Application programming interface (API) Operational
90 days ago
100.0 % uptime
Today
Background processes (import/export/revisions/alerts/archive/disposal) Operational
90 days ago
100.0 % uptime
Today
Reporting tool (ViedocReports) Operational
90 days ago
99.64 % uptime
Today
Document management (ViedocTMF) Operational
90 days ago
100.0 % uptime
Today
Viedoc 3 - Japan Operational
90 days ago
99.89 % uptime
Today
Viedoc 3 - Europe Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Microsoft Azure is performing maintenance on database services located in Japan East between 17:00 JST 2023-06-05 and 08:00 JST 2023-06-06.
During this maintenance there may be a short interruption to our service. Any interruptions impacting our service will be announced here.

Posted on Jun 02, 2023 - 12:07 UTC
Viedoc 4 - China Infrastructure maintenance Jun 7, 2023 14:00 - Jun 8, 2023 00:00 UTC
Azure China, operated by 21Vianet, is performing maintenance on database services located in East China between 22:00 CST 2023-06-07 and 08:00 CST 2023-06-08.
During this maintenance there may be a short interruption to our service. Any interruptions impacting our service will be announced here.

Posted on Jun 02, 2023 - 17:05 UTC
Viedoc 4 - Europe Infrastructure maintenance Jun 7, 2023 15:00 - Jun 8, 2023 06:00 UTC
Microsoft Azure is performing maintenance on database services located in France Central between 15:00 UTC 2023-06-07 and 06:00 UTC 2023-06-08.
During this maintenance there may be a short interruption to our service. Any interruptions impacting our service will be announced here.

Posted on Jun 02, 2023 - 14:46 UTC
Past Incidents
Jun 5, 2023

No incidents reported today.

Jun 4, 2023

Unresolved incident: SMS delivery issues with some US operators.

Jun 3, 2023

No incidents reported.

Jun 2, 2023
Resolved - This incident has been resolved.
Jun 2, 07:27 UTC
Monitoring - Services have been restored. Monitoring.
Jun 2, 04:02 UTC
Investigating - We are currently investigating an operational disturbance.
Jun 2, 03:01 UTC
Jun 1, 2023
Resolved - This incident has been resolved.
Jun 1, 09:46 UTC
Update - We are continuing to monitor for any further issues.
Jun 1, 08:47 UTC
Monitoring - Services have been restored. We are now monitoring.
Jun 1, 08:36 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 1, 07:35 UTC
Update - We are continuing to investigate this issue.
Jun 1, 05:55 UTC
Update - We are continuing to investigate this issue.
Jun 1, 03:59 UTC
Investigating - We are currently investigating an operational disturbance.
Jun 1, 02:03 UTC
May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.