All Systems Operational

Uptime over the past 90 days. View historical uptime.
Viedoc 4 - Japan Operational
Main portal (clinic/admin/designer) Operational
Subject portal (ViedocMe) Operational
Application programming interface (API) Operational
Background processes (import/export/revisions/alerts/archive/disposal) Operational
Reporting tool (ViedocReports) Operational
Document management (ViedocTMF) Operational
Viedoc 4 - Europe Operational
Main portal (clinic/admin/designer) Operational
Subject portal (ViedocMe) Operational
Application programming interface (API) Operational
Background processes (import/export/revisions/alerts/archive/disposal) Operational
Reporting tool (ViedocReports) Operational
Document management (ViedocTMF) Operational
Viedoc 4 - China Operational
Main portal (clinic/admin/designer) Operational
Subject portal (ViedocMe) Operational
Application programming interface (API) Operational
Background processes (import/export/revisions/alerts/archive/disposal) Operational
Reporting tool (ViedocReports) Operational
Document management (ViedocTMF) Operational
Viedoc 4 - US Operational
Main portal (clinic/admin/designer) Operational
Subject portal (ViedocMe) Operational
Application programming interface (API) Operational
Background processes (import/export/revisions/alerts/archive/disposal) Operational
Reporting tool (ViedocReports) Operational
Document management (ViedocTMF) Operational
Viedoc 3 - Europe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 14, 2026

No incidents reported today.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Sporadic Email Failures on EU Production Instance
Resolved - This incident has been resolved.
Sep 11, 08:25 UTC
Monitoring - We have not observed any new email failures since our previous report. We are now monitoring the situation and will post a further update once we can confirm the issue is fully resolved.
Sep 10, 13:51 UTC
Investigating - Email alerts triggered by EDC actions in Viedoc have been failing intermittently on the EU production instance during the following time windows:

Monday, August 31, 11:02–17:25 CEST
Thursday, September 3, 13:31 CEST – Friday, September 4, 22:07 CEST

Most emails are being sent as expected, but a subset are delayed or, in some cases, not delivered at all. No other instances are affected. We are actively investigating and will post updates as more information becomes available.
Sep 8, 14:07 UTC

Sep 10, 2026

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Temporary disturbance in China
Resolved - We had a temporary disturbance which led to customers not being able to reach out .cn portals between about 23:00 and 00:00. The problem was in our infrastructure and we apologize for the inconvencience.

Systems are back to normal and there are no issues with confidentiality or integrity. This problem only affected access to our systems.
Sep 4, 15:00 UTC

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage