Update - The problem with text messages not being sent to US phone numbers is isolated to the test text messages, triggered manually from the ViedocMe activation page in the EDC. Investigation is still ongoing to identify the problem with the test text messages.
Jun 04, 2023 - 20:23 UTC
Jun 04, 2023 - 20:23 UTC
Update - We are continuing to investigate this issue with our SMS infrastructure providers. Problem still seem contained to Verizon and T-Mobile network users.
Jun 02, 2023 - 05:27 UTC
Jun 02, 2023 - 05:27 UTC
Update - We are continuing to investigate this issue with our SMS infrastructure providers. Problem seems isolated to Verizon and T-Mobile network users.
Jun 01, 2023 - 21:31 UTC
Jun 01, 2023 - 21:31 UTC
Update - We are continuing to investigate this issue with our SMS infrastructure providers.
Jun 01, 2023 - 20:49 UTC
Jun 01, 2023 - 20:49 UTC
Update - We are continuing to investigate this issue with our SMS infrastructure providers.
Jun 01, 2023 - 19:47 UTC
Jun 01, 2023 - 19:47 UTC
Investigating - We are currently investigating this issue.
Jun 01, 2023 - 19:00 UTC
Jun 01, 2023 - 19:00 UTC
Viedoc 4 - Japan
Operational
Main portal (clinic/admin/designer)
Operational
Subject portal (ViedocMe)
Operational
Application programming interface (API)
Operational
Background processes (import/export/revisions/alerts/archive/disposal)
Operational
Reporting tool (ViedocReports)
Operational
Document management (ViedocTMF)
Operational
Viedoc 4 - Europe
Degraded Performance
Main portal (clinic/admin/designer)
Operational
Subject portal (ViedocMe)
Operational
Application programming interface (API)
Operational
Background processes (import/export/revisions/alerts/archive/disposal)
Degraded Performance
Reporting tool (ViedocReports)
Operational
Document management (ViedocTMF)
Operational
Viedoc 4 - China
Operational
Main portal (clinic/admin/designer)
Operational
Subject portal (ViedocMe)
Operational
Application programming interface (API)
Operational
Background processes (import/export/revisions/alerts/archive/disposal)
Operational
Reporting tool (ViedocReports)
Operational
Document management (ViedocTMF)
Operational
Viedoc 3 - Japan
Operational
Viedoc 3 - Europe
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Viedoc 4 - Japan Infrastructure maintenance
Jun 5, 2023 08:00-23:00 UTC
Microsoft Azure is performing maintenance on database services located in Japan East between 17:00 JST 2023-06-05 and 08:00 JST 2023-06-06.
During this maintenance there may be a short interruption to our service. Any interruptions impacting our service will be announced here.
Posted on Jun 02, 2023 - 12:07 UTC
During this maintenance there may be a short interruption to our service. Any interruptions impacting our service will be announced here.
Posted on Jun 02, 2023 - 12:07 UTC
Viedoc 4 - China Infrastructure maintenance
Jun 7, 2023 14:00 - Jun 8, 2023 00:00 UTC
Azure China, operated by 21Vianet, is performing maintenance on database services located in East China between 22:00 CST 2023-06-07 and 08:00 CST 2023-06-08.
During this maintenance there may be a short interruption to our service. Any interruptions impacting our service will be announced here.
Posted on Jun 02, 2023 - 17:05 UTC
During this maintenance there may be a short interruption to our service. Any interruptions impacting our service will be announced here.
Posted on Jun 02, 2023 - 17:05 UTC
Viedoc 4 - Europe Infrastructure maintenance
Jun 7, 2023 15:00 - Jun 8, 2023 06:00 UTC
Microsoft Azure is performing maintenance on database services located in France Central between 15:00 UTC 2023-06-07 and 06:00 UTC 2023-06-08.
During this maintenance there may be a short interruption to our service. Any interruptions impacting our service will be announced here.
Posted on Jun 02, 2023 - 14:46 UTC
During this maintenance there may be a short interruption to our service. Any interruptions impacting our service will be announced here.
Posted on Jun 02, 2023 - 14:46 UTC