All Systems Operational
Uptime over the past 90 days. View historical uptime.
Viedoc 4 - Japan Operational
90 days ago
100.0 % uptime
Today
Main portal (clinic/admin/designer) Operational
90 days ago
100.0 % uptime
Today
Subject portal (ViedocMe) Operational
90 days ago
100.0 % uptime
Today
Application programming interface (API) Operational
90 days ago
100.0 % uptime
Today
Background processes (import/export/revisions/alerts/archive/disposal) Operational
90 days ago
100.0 % uptime
Today
Reporting tool (ViedocReports) Operational
90 days ago
100.0 % uptime
Today
Document management (ViedocTMF) Operational
90 days ago
100.0 % uptime
Today
Viedoc 4 - Europe Operational
90 days ago
99.99 % uptime
Today
Main portal (clinic/admin/designer) Operational
90 days ago
100.0 % uptime
Today
Subject portal (ViedocMe) Operational
90 days ago
100.0 % uptime
Today
Application programming interface (API) Operational
90 days ago
100.0 % uptime
Today
Background processes (import/export/revisions/alerts/archive/disposal) Operational
90 days ago
100.0 % uptime
Today
Reporting tool (ViedocReports) Operational
90 days ago
99.96 % uptime
Today
Document management (ViedocTMF) Operational
90 days ago
100.0 % uptime
Today
Viedoc 4 - China Operational
90 days ago
100.0 % uptime
Today
Main portal (clinic/admin/designer) Operational
90 days ago
100.0 % uptime
Today
Subject portal (ViedocMe) Operational
90 days ago
100.0 % uptime
Today
Application programming interface (API) Operational
90 days ago
100.0 % uptime
Today
Background processes (import/export/revisions/alerts/archive/disposal) Operational
90 days ago
100.0 % uptime
Today
Reporting tool (ViedocReports) Operational
90 days ago
100.0 % uptime
Today
Document management (ViedocTMF) Operational
90 days ago
100.0 % uptime
Today
Viedoc 4 - US Operational
90 days ago
99.99 % uptime
Today
Main portal (clinic/admin/designer) Operational
90 days ago
99.94 % uptime
Today
Subject portal (ViedocMe) Operational
90 days ago
100.0 % uptime
Today
Application programming interface (API) Operational
90 days ago
100.0 % uptime
Today
Background processes (import/export/revisions/alerts/archive/disposal) Operational
90 days ago
100.0 % uptime
Today
Reporting tool (ViedocReports) Operational
90 days ago
100.0 % uptime
Today
Document management (ViedocTMF) Operational
90 days ago
100.0 % uptime
Today
Viedoc 3 - Japan Operational
90 days ago
99.96 % uptime
Today
Viedoc 3 - Europe Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 19, 2024

No incidents reported today.

Sep 18, 2024

No incidents reported.

Sep 17, 2024

No incidents reported.

Sep 16, 2024

No incidents reported.

Sep 15, 2024

No incidents reported.

Sep 14, 2024
Planned downtime on CN instance in the upcoming maintenance window
Completed - The scheduled maintenance has been completed.
Sep 14, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:00 UTC
Scheduled - On the date specified below, the Viedoc suite will be taken offline for technical infrastructure upgrades. During the upgrade the full Viedoc suite will be inaccessible for all users. We will do everything we can to limit the downtime as much as possible. In a worst-case scenario the downtime might last up to approximately 2 hours but will likely be shorter.

CN Instance: 7th of Sep, approximately 10:00 - 12:00 CEST (16:00-18:00 CST)

An announcement will be published on this status page when the upgrade is about to start and as soon as completed. This upgrade is unrelated to releases of the Viedoc 4.79 and 4.80.
Sep 12, 07:00 UTC
Sep 13, 2024
Planned downtime on EU instance in upcoming maintenance window
Completed - The technical infrastructure upgrades scheduled for tomorrow have been postponed. New date will be communicated on the status page shortly.
Sep 13, 10:02 UTC
Update - New date set for technical infrastructure upgrades.

EU instance 14 of Sep 07:45 - 10:00 CEST (from approximately 05:45 AM UTC)

An announcement will be published on this status page when the upgrade is about to start and as soon as completed.
Aug 23, 08:36 UTC
Scheduled - On the date specified below, the Viedoc suite will be taken offline for technical infrastructure upgrades. During the upgrade the full Viedoc suite will be inaccessible for all users. We will do everything we can to limit the downtime as much as possible. In a worst-case scenario the downtime might last up to approximately 2 hours but will likely be shorter.

EU instance 24 of Aug 07:45 - 10:00 CEST (from approximately 05:45 AM UTC)

An announcement will be published on this status page when the upgrade is about to start and as soon as completed.

This upgrade is unrelated to releases of the Viedoc 4.79 and 4.80.
Aug 18, 21:06 UTC
Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024
Planned downtime on CN instance in an upcoming maintenance window
Completed - The scheduled maintenance has been completed.
Sep 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 07:45 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 31, 06:51 UTC
Scheduled - New date set for the infrastructure updates.

On the date specified below, the Viedoc suite will be taken offline for technical infrastructure upgrades. During the upgrade the full Viedoc suite will be inaccessible for all users. We will do everything we can to limit the downtime as much as possible. In a worst-case scenario the downtime might last up to approximately 2 hours but will likely be shorter.

CN Instance: 7th of Sep 09:45 - 12:00 CEST (from approximately 07:45 AM UTC)

An announcement will be published on this status page when the upgrade is about to start and as soon as completed.

This upgrade is unrelated to releases of the Viedoc 4.79 and 4.80.
Aug 18, 21:12 UTC
Planned downtime on JP instance in an upcoming maintenance window
Completed - The scheduled maintenance has been completed.
Sep 7, 08:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 06:45 UTC
Scheduled - On the date specified below, the Viedoc suite will be taken offline for technical infrastructure upgrades. During the upgrade the full Viedoc suite will be inaccessible for all users. We will do everything we can to limit the downtime as much as possible. In a worst-case scenario the downtime might last up to approximately 2 hours but will likely be shorter.

JP instance: 7 of Sep, approximately 15:45 - 18:00 JST (06:45-09:00 AM UTC)

An announcement will be published on this status page when the upgrade is about to start and as soon as completed.

This upgrade is unrelated to releases of the Viedoc 4.79 and 4.80.
Aug 18, 21:15 UTC
Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

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