Update - Update of the issue per instance:
US instance: Solved 2024-06-19
EU instance: Solved 2024-06-25
JP instance: Pending release of Viedoc 4.79
CN instance: Pending release of Viedoc 4.79
Jun 25, 2024 - 15:15 UTC
US instance: Solved 2024-06-19
EU instance: Solved 2024-06-25
JP instance: Pending release of Viedoc 4.79
CN instance: Pending release of Viedoc 4.79
Jun 25, 2024 - 15:15 UTC
Update - A fix for the issue has been implemented in Viedoc 4.79. Once Viedoc 4.79 has been released the account recovery link will again be valid for 12 hours.
More information about Viedoc 4.79 can be found here: https://www.viedoc.com/support/release-notes/
May 17, 2024 - 06:32 UTC
More information about Viedoc 4.79 can be found here: https://www.viedoc.com/support/release-notes/
May 17, 2024 - 06:32 UTC
Identified - When resetting the password for another users in Viedoc Admin, the account recovery link is valid only for 3 hours, instead of the expected 12 hours.
To avoid issues due to this bug, please ensure that the users use the account recovery link within 3 hours from when the account was reset. If the account recovery link has not been used within 3 hours, the password will need to be reset again to trigger a new email. The user then again has a window of 3 hours to reset the password. The bug was introduced with the release of Viedoc 4.78.
We are currently working on a fix to solve this issue and progress will be communicated here.
If a user is resetting his/her own password from the login page, the account recovery link is still valid for 3 hours as expected.
Apr 23, 2024 - 10:52 UTC
To avoid issues due to this bug, please ensure that the users use the account recovery link within 3 hours from when the account was reset. If the account recovery link has not been used within 3 hours, the password will need to be reset again to trigger a new email. The user then again has a window of 3 hours to reset the password. The bug was introduced with the release of Viedoc 4.78.
We are currently working on a fix to solve this issue and progress will be communicated here.
If a user is resetting his/her own password from the login page, the account recovery link is still valid for 3 hours as expected.
Apr 23, 2024 - 10:52 UTC
Viedoc 4 - Japan
Operational
Main portal (clinic/admin/designer)
Operational
Subject portal (ViedocMe)
Operational
Application programming interface (API)
Operational
Background processes (import/export/revisions/alerts/archive/disposal)
Operational
Reporting tool (ViedocReports)
Operational
Document management (ViedocTMF)
Operational
Viedoc 4 - Europe
Operational
Main portal (clinic/admin/designer)
Operational
Subject portal (ViedocMe)
Operational
Application programming interface (API)
Operational
Background processes (import/export/revisions/alerts/archive/disposal)
Operational
Reporting tool (ViedocReports)
Operational
Document management (ViedocTMF)
Operational
Viedoc 4 - China
Operational
Main portal (clinic/admin/designer)
Operational
Subject portal (ViedocMe)
Operational
Application programming interface (API)
Operational
Background processes (import/export/revisions/alerts/archive/disposal)
Operational
Reporting tool (ViedocReports)
Operational
Document management (ViedocTMF)
Operational
Viedoc 4 - US
Operational
Main portal (clinic/admin/designer)
Operational
Subject portal (ViedocMe)
Operational
Application programming interface (API)
Operational
Background processes (import/export/revisions/alerts/archive/disposal)
Operational
Reporting tool (ViedocReports)
Operational
Document management (ViedocTMF)
Operational
Viedoc 3 - Japan
Operational
Viedoc 3 - Europe
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.