Identified - pdf’s generated from the new Viedoc Me user interface are not generated with the correct font when Japanese language is used. Even if the correct kanji is displayed in the Viedoc Me interface, the pdf’s are generated with the incorrect kanji.
This issue is not affecting Viedoc Clinic or the old Viedoc Me interface. This issue only affects the new interface of Viedoc Me.
A fix for the problem is currently being prepared. Until the fix has been implemented, the old Viedoc Me interface can be used without experiencing this issue. The old interface can be enabled in the settings in Viedoc Admin.
Jan 10, 2023 - 07:27 UTC
This issue is not affecting Viedoc Clinic or the old Viedoc Me interface. This issue only affects the new interface of Viedoc Me.
A fix for the problem is currently being prepared. Until the fix has been implemented, the old Viedoc Me interface can be used without experiencing this issue. The old interface can be enabled in the settings in Viedoc Admin.
Jan 10, 2023 - 07:27 UTC
Viedoc 4 - Japan
Operational
Main portal (clinic/admin/designer)
Operational
Subject portal (ViedocMe)
Operational
Application programming interface (API)
Operational
Background processes (import/export/revisions/alerts/archive/disposal)
Operational
Reporting tool (ViedocReports)
Operational
Document management (ViedocTMF)
Operational
Viedoc 4 - Europe
Operational
Main portal (clinic/admin/designer)
Operational
Subject portal (ViedocMe)
Operational
Application programming interface (API)
Operational
Background processes (import/export/revisions/alerts/archive/disposal)
Operational
Reporting tool (ViedocReports)
Operational
Document management (ViedocTMF)
Operational
Viedoc 4 - China
Operational
Main portal (clinic/admin/designer)
Operational
Subject portal (ViedocMe)
Operational
Application programming interface (API)
Operational
Background processes (import/export/revisions/alerts/archive/disposal)
Operational
Reporting tool (ViedocReports)
Operational
Document management (ViedocTMF)
Operational
Viedoc 3 - Japan
Operational
Viedoc 3 - Europe
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.