Update - The release of Viedoc 4.77 has been postponed one week and is now planned for release the 3rd - 5th of October.
Sep 22, 2023 - 08:29 UTC
Sep 22, 2023 - 08:29 UTC
Update - The release of Viedoc 4.77 has been postponed one week and is now planned for release 26th - 28st of September.
Sep 11, 2023 - 12:08 UTC
Sep 11, 2023 - 12:08 UTC
Update - Issues have been identified in the remaining categories ("opening subject cards", "saving forms" and "booklet actions submit, return, and recall"). Performance improvements are currently being implemented. The current plan is to release these improvements in the upcoming release 4.77 (currently planned for 19th - 21st of September)
Aug 30, 2023 - 14:45 UTC
Aug 30, 2023 - 14:45 UTC
Identified - Issues related to "clicking “manage” for partially submitted forms" have been identified and work is ongoing for fixing those issues. Other actions with degraded performance are still being investigated.
Aug 27, 2023 - 19:21 UTC
Aug 27, 2023 - 19:21 UTC
Investigating - For the Japanese Viedoc instance in PMS studies there are some actions that currently have degraded performance. These include actions such as:
- opening subject cards
- clicking “manage” for partially submitted forms
- saving forms
- booklet actions submit, return, and recall.
Investigations are ongoing to identify the problems to be able to improve the performance of these actions. Progress of our investigations will be updated on this page.
These performance issues are not present in non-PMS studies or other instances.
Aug 22, 2023 - 12:27 UTC
- opening subject cards
- clicking “manage” for partially submitted forms
- saving forms
- booklet actions submit, return, and recall.
Investigations are ongoing to identify the problems to be able to improve the performance of these actions. Progress of our investigations will be updated on this page.
These performance issues are not present in non-PMS studies or other instances.
Aug 22, 2023 - 12:27 UTC
Update - The release of Viedoc 4.77 has been postponed one week and is now planned for release the 3rd - 5th of October.
Sep 22, 2023 - 08:29 UTC
Sep 22, 2023 - 08:29 UTC
Update - The release of Viedoc 4.77 has been postponed one week and is now planned for release 26th - 28st of September.
Sep 11, 2023 - 12:07 UTC
Sep 11, 2023 - 12:07 UTC
Identified - The current manually-triggered, test, text message from the Viedoc Me activation page contains several words that increase the likelihood of it being caught in the phone operator’s spam filters:
“This message is sent from Viedoc to confirm your contact information. Click the following link to login to ViedocMe: {url}”.
To reduce the risk of this text message being caught in the filters, the second sentence will be removed in the release of Viedoc 4.77. Thus, after the release of Viedoc 4.77, the new test text message will be:
“This message is sent from Viedoc to confirm your contact information.”
Viedoc 4.77 is planned for release 19th - 21st of September.
Jul 20, 2023 - 14:44 UTC
“This message is sent from Viedoc to confirm your contact information. Click the following link to login to ViedocMe: {url}”.
To reduce the risk of this text message being caught in the filters, the second sentence will be removed in the release of Viedoc 4.77. Thus, after the release of Viedoc 4.77, the new test text message will be:
“This message is sent from Viedoc to confirm your contact information.”
Viedoc 4.77 is planned for release 19th - 21st of September.
Jul 20, 2023 - 14:44 UTC
Update - We are waiting for information from our subprocessors after their investigation on why test text messages are failing to some US numbers. Scheduled reminders are still being sent as expected
Jun 12, 2023 - 21:00 UTC
Jun 12, 2023 - 21:00 UTC
Update - The problem with text messages not being sent to US phone numbers is isolated to the test text messages, triggered manually from the ViedocMe activation page in the EDC. Investigation is still ongoing to identify the problem with the test text messages.
Jun 04, 2023 - 20:23 UTC
Jun 04, 2023 - 20:23 UTC
Update - We are continuing to investigate this issue with our SMS infrastructure providers. Problem still seem contained to Verizon and T-Mobile network users.
Jun 02, 2023 - 05:27 UTC
Jun 02, 2023 - 05:27 UTC
Update - We are continuing to investigate this issue with our SMS infrastructure providers. Problem seems isolated to Verizon and T-Mobile network users.
Jun 01, 2023 - 21:31 UTC
Jun 01, 2023 - 21:31 UTC
Update - We are continuing to investigate this issue with our SMS infrastructure providers.
Jun 01, 2023 - 20:49 UTC
Jun 01, 2023 - 20:49 UTC
Update - We are continuing to investigate this issue with our SMS infrastructure providers.
Jun 01, 2023 - 19:47 UTC
Jun 01, 2023 - 19:47 UTC
Investigating - We are currently investigating this issue.
Jun 01, 2023 - 19:00 UTC
Jun 01, 2023 - 19:00 UTC
Viedoc 4 - Japan
Degraded Performance
Main portal (clinic/admin/designer)
Degraded Performance
Subject portal (ViedocMe)
Operational
Application programming interface (API)
Operational
Background processes (import/export/revisions/alerts/archive/disposal)
Operational
Reporting tool (ViedocReports)
Operational
Document management (ViedocTMF)
Operational
Viedoc 4 - Europe
Operational
Main portal (clinic/admin/designer)
Operational
Subject portal (ViedocMe)
Operational
Application programming interface (API)
Operational
Background processes (import/export/revisions/alerts/archive/disposal)
Operational
Reporting tool (ViedocReports)
Operational
Document management (ViedocTMF)
Operational
Viedoc 4 - China
Operational
Main portal (clinic/admin/designer)
Operational
Subject portal (ViedocMe)
Operational
Application programming interface (API)
Operational
Background processes (import/export/revisions/alerts/archive/disposal)
Operational
Reporting tool (ViedocReports)
Operational
Document management (ViedocTMF)
Operational
Viedoc 3 - Japan
Operational
Viedoc 3 - Europe
Operational
Viedoc 4 - US
Under Maintenance
Main portal (clinic/admin/designer)
Under Maintenance
Subject portal (ViedocMe)
Under Maintenance
Application programming interface (API)
Under Maintenance
Background processes (import/export/revisions/alerts/archive/disposal)
Under Maintenance
Reporting tool (ViedocReports)
Under Maintenance
Document management (ViedocTMF)
Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.