Identified - When resetting the password for another users in Viedoc Admin, the account recovery link is valid only for 3 hours, instead of the expected 12 hours.
To avoid issues due to this bug, please ensure that the users use the account recovery link within 3 hours from when the account was reset. If the account recovery link has not been used within 3 hours, the password will need to be reset again to trigger a new email. The user then again has a window of 3 hours to reset the password. The bug was introduced with the release of Viedoc 4.78.
We are currently working on a fix to solve this issue and progress will be communicated here.
If a user is resetting his/her own password from the login page, the account recovery link is still valid for 3 hours as expected.
Apr 23, 2024 - 10:52 UTC
To avoid issues due to this bug, please ensure that the users use the account recovery link within 3 hours from when the account was reset. If the account recovery link has not been used within 3 hours, the password will need to be reset again to trigger a new email. The user then again has a window of 3 hours to reset the password. The bug was introduced with the release of Viedoc 4.78.
We are currently working on a fix to solve this issue and progress will be communicated here.
If a user is resetting his/her own password from the login page, the account recovery link is still valid for 3 hours as expected.
Apr 23, 2024 - 10:52 UTC
Viedoc 4 - Japan
Operational
Main portal (clinic/admin/designer)
Operational
Subject portal (ViedocMe)
Operational
Application programming interface (API)
Operational
Background processes (import/export/revisions/alerts/archive/disposal)
Operational
Reporting tool (ViedocReports)
Operational
Document management (ViedocTMF)
Operational
Viedoc 4 - Europe
Operational
Main portal (clinic/admin/designer)
Operational
Subject portal (ViedocMe)
Operational
Application programming interface (API)
Operational
Background processes (import/export/revisions/alerts/archive/disposal)
Operational
Reporting tool (ViedocReports)
Operational
Document management (ViedocTMF)
Operational
Viedoc 4 - China
Operational
Main portal (clinic/admin/designer)
Operational
Subject portal (ViedocMe)
Operational
Application programming interface (API)
Operational
Background processes (import/export/revisions/alerts/archive/disposal)
Operational
Reporting tool (ViedocReports)
Operational
Document management (ViedocTMF)
Operational
Viedoc 4 - US
Operational
Main portal (clinic/admin/designer)
Operational
Subject portal (ViedocMe)
Operational
Application programming interface (API)
Operational
Background processes (import/export/revisions/alerts/archive/disposal)
Operational
Reporting tool (ViedocReports)
Operational
Document management (ViedocTMF)
Operational
Viedoc 3 - Japan
Operational
Viedoc 3 - Europe
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
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No downtime recorded on this day.
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had a major outage.
had a partial outage.