Update - The release of Viedoc 4.78 is scheduled to the following dates:

US servers: 2024-03-11 (released)
China servers: 2024-03-14 (released)
Europe servers: 2024-03-16 (released)
Japan servers: 2024-03-23

As previously communicated the system will be down for a short period of time during the release of Viedoc 4.78 and it will be impossible to log in or use the system. It is expected that the downtime will last less than 30 minutes. We are making everything we can to make this interruption as short as possible and will update you on the progress on this page.

Mar 16, 2024 - 15:48 UTC
Update - US servers: 2024-03-11 (released)
China servers: 2024-03-14 (released)
Europe servers: 2024-03-16
Japan servers: 2024-03-23

As previously communicated the system will be down for a short period of time during the release of Viedoc 4.78 and it will be impossible to log in or use the system. It is expected that the downtime will last less than 30 minutes. We are making everything we can to make this interruption as short as possible and will update you on the progress on this page.

Mar 15, 2024 - 21:18 UTC
Update - The release of Viedoc 4.78 is scheduled to the following dates:

US servers: 2024-03-11 (released)
China servers: 2024-03-14 (released)
Europe servers: 2024-03-16
Japan servers: TBD

As previously communicated the system will be down for a short period of time during the release of Viedoc 4.78 and it will be impossible to log in or use the system. It is expected that the downtime will last less than 30 minutes. We are making everything we can to make this interruption as short as possible and will update you on the progress on this page.

Mar 14, 2024 - 13:34 UTC
Update - The release of Viedoc 4.78 is scheduled to the following dates:

US servers: 2024-03-11 (released)
China servers: 2024-03-14
Europe servers: 2024-03-16
Japan servers: TBD

As previously communicated the system will be down for a short period of time during the release of Viedoc 4.78 and it will be impossible to log in or use the system. It is expected that the downtime will last less than 30 minutes. We are making everything we can to make this interruption as short as possible and will update you on the progress on this page.

Mar 13, 2024 - 15:34 UTC
Update - The release of Viedoc 4.78 on the Japanese server has been postponed. New release dates for Viedoc 4.78 to the US, European, Japanese and Chinese instance will be communicated on this page shortly.

Japan servers: TBD
US servers: TBD
China servers: TBD
Europe servers: TBD

Feb 17, 2024 - 22:22 UTC
Monitoring - The release of Viedoc 4.78 has been postponed for the US, China and European server. The release is still on track for the Japanese server.

Japan servers: Planned for 2024-02-24 (date not changed)
US servers: TBD
China servers: TBD
Europe servers: TBD

The release of 4.78 has been moved to a later date. The rationale for postponing the release is that an issue was observed in the final testing stages, and to minimize the risk, this issue will be analyzed and fixed before the release. New release dates will be communicated here as soon as they are available.

Feb 12, 2024 - 13:16 UTC
Viedoc 4 - Japan Operational
90 days ago
100.0 % uptime
Today
Main portal (clinic/admin/designer) Operational
90 days ago
100.0 % uptime
Today
Subject portal (ViedocMe) Operational
90 days ago
100.0 % uptime
Today
Application programming interface (API) Operational
90 days ago
100.0 % uptime
Today
Background processes (import/export/revisions/alerts/archive/disposal) Operational
90 days ago
100.0 % uptime
Today
Reporting tool (ViedocReports) Operational
90 days ago
100.0 % uptime
Today
Document management (ViedocTMF) Operational
90 days ago
100.0 % uptime
Today
Viedoc 4 - Europe Operational
90 days ago
100.0 % uptime
Today
Main portal (clinic/admin/designer) Operational
90 days ago
100.0 % uptime
Today
Subject portal (ViedocMe) Operational
90 days ago
100.0 % uptime
Today
Application programming interface (API) Operational
90 days ago
100.0 % uptime
Today
Background processes (import/export/revisions/alerts/archive/disposal) Operational
90 days ago
100.0 % uptime
Today
Reporting tool (ViedocReports) Operational
90 days ago
100.0 % uptime
Today
Document management (ViedocTMF) Operational
90 days ago
100.0 % uptime
Today
Viedoc 4 - China Operational
90 days ago
100.0 % uptime
Today
Main portal (clinic/admin/designer) Operational
90 days ago
100.0 % uptime
Today
Subject portal (ViedocMe) Operational
90 days ago
100.0 % uptime
Today
Application programming interface (API) Operational
90 days ago
100.0 % uptime
Today
Background processes (import/export/revisions/alerts/archive/disposal) Operational
90 days ago
100.0 % uptime
Today
Reporting tool (ViedocReports) Operational
90 days ago
100.0 % uptime
Today
Document management (ViedocTMF) Operational
90 days ago
100.0 % uptime
Today
Viedoc 4 - US Operational
90 days ago
100.0 % uptime
Today
Main portal (clinic/admin/designer) Operational
90 days ago
100.0 % uptime
Today
Subject portal (ViedocMe) Operational
90 days ago
100.0 % uptime
Today
Application programming interface (API) Operational
90 days ago
100.0 % uptime
Today
Background processes (import/export/revisions/alerts/archive/disposal) Operational
90 days ago
100.0 % uptime
Today
Reporting tool (ViedocReports) Operational
90 days ago
100.0 % uptime
Today
Document management (ViedocTMF) Operational
90 days ago
100.0 % uptime
Today
Viedoc 3 - Japan Operational
90 days ago
100.0 % uptime
Today
Viedoc 3 - Europe Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024
Resolved - During the day 2024-03-18 there have been occasional delays accessing the details page of other users from Viedoc Admin. This led to slower response times and in some cases requests timed out so that an error message was displayed on the screen. This issue was solved 16:51 CET. Performance is back up and the issue is resolved now. Users should be able to access user details page as expected.
Mar 18, 16:03 UTC
Mar 17, 2024

No incidents reported.

Mar 16, 2024
Resolved - The release of Viedoc 4.78 is now completed on the EU instance and users can again login and use Viedoc as normal. Login history of users is still being updated in the background and will be completed within a couple of hours. The only impact of this is that the user login history will not display all records until the update is complete.
Mar 16, 08:40 UTC
Investigating - The release of Viedoc 4.78 is underway on the EU instance. During this release, as previously communicated, the system will be down for a short period of time, and it will be impossible to log in or use the system. It is expected that the downtime will be less than 30 minutes. We will do everything we can to make this interruption as short as possible and will update you on the progress here.
Mar 16, 07:42 UTC
Mar 15, 2024
Mar 14, 2024
Resolved - The release of Viedoc 4.78 is now completed on the Chinese instance and users can again login and use Viedoc as normal. Login history of users is still being updated in the background and will be completed within a couple of hours. The only impact of this is that the user login history will not display all records until the update is complete.
Mar 14, 13:25 UTC
Monitoring - The release of Viedoc 4.78 is underway on the Chinese instance. During this release, as previously communicated, the system will be down for a short period of time, and it will be impossible to log in or use the system. It is expected that the downtime will be less than 30 minutes. We will do everything we can to make this interruption as short as possible and will update you on the progress here.
Mar 14, 12:54 UTC
Mar 13, 2024
Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.