Description
Reports on failed pdf generation in Viedoc Designer on the EU Production and Training instance.
Instances affected
Viedoc 4 Production and Training Instance, Europe.
Duration
2025-01-24 17:34 UTC to 2025-01-25
Cause
2025-01-24 17:34 UTC – Pdf documents (blank CRF, annotated CRF and study workflow) could not be printed in Viedoc Designer on the EU Training and Production instance. Documents were stuck in 0% progress without further feedback to the user. Analysis showed that documents were processed, although a high peak of print jobs resulted in a queue. During the night between 2025-01-24 and 2025-01-25 the queue had been processed and documents were again printed as expected
Impact
Documents were printed from Viedoc Designer on the EU Production and Training server with a delay during this time period. All print jobs started were completed.
Corrective action
None
Preventive action
TBD