Viedoc service issue report

Report author

Ted Lähteenmäki, Manager IT Operations
Viedoc Technologies AB
Phone: +46 736 92 26 12
Email: ted.lahteenmaki@viedoc.com

Report issued 2023-APR-14

Description
Viedoc 4 - Operational Disturbance

Instances affected
Viedoc 4 – Europe

Duration
2023-04-13 08:51 UTC- 2023-04-13 10:21 UTC

Cause
Database congestion

Impact
Availability only. Data integrity and data confidentiality not affected

Corrective action
Database index tuning

Preventive action
Database index review scheduled

Posted Apr 14, 2023 - 12:42 UTC

Resolved

This incident has been resolved.

Posted Apr 13, 2023 - 12:51 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 13, 2023 - 10:30 UTC

Investigating

We are currently investigating an operational disturbance causing the system to be slow.

Posted Apr 13, 2023 - 10:04 UTC

This incident affected: Viedoc 4 - Europe (Main portal (clinic/admin/designer), Subject portal (ViedocMe), Application programming interface (API), Background processes (import/export/revisions/alerts/archive/disposal), Reporting tool (ViedocReports), Document management (ViedocTMF)).