Manager Quality Assurance
Viedoc Technologies AB
Occasional slow performance and rare timeouts resulting in an application error on public endpoints; Viedoc Clinic, Viedoc Me, and Viedoc API.
Background services suffered occasional disturbance resulting in some exports and imports being stuck in queue and some pdfs not being generated.
Viedoc version 4 - Japan instances
JST: 2022-06-28 21:15 -- 2022-06-30 23:14
UTC: 2022-06-28 12:15 -- 2022-06-30 14:04
The underlying network infrastructure of the Japanese instances experienced intermittent network failures and packet loss affecting a subset of the Viedoc 4 application servers.
Availability only. Data integrity and data confidentiality not affected.
The underlying network disturbance was mitigated by the infrastructure provider.
Data exports stuck in queue were reinitiated.
Data import affected only one customer, that customer has been informed.
Missing pdfs will be re-generated when data is exported.
New non-functional Viedoc requirements will be implemented to improve how Viedoc manage this type of network disturbances.