Viedoc 3 Japan outage
Incident Report for Viedoc

Report author

Jens Pettersson
Technical Fellow
Viedoc Technologies AB

Report issued



System unavailable

Instances affected

Viedoc version 3 - Japan instance


2023-APR-01 03.02 -- 05.58 JST


Parts of the Viedoc 3 Japan instance still rely on co-location using Equinix services in Tokyo, Japan. This datacenter experienced complete interconnectivity blackout due to a hardware failure. See provider report at Please note that provider report starts 36 minutes after outage started.


Availability only. Data integrity and data confidentiality not affected.


Upstream internetwork provider replaced failed hardware at 05.58 JST.

Corrective action

This was an SLA breach from provider as network redundancy is guaranteed according to contract and installation of redundant internet connectivity (doubled pipes). Due to Preventive action described below, no further corrective actions will be taken at this point.

Preventive action

The provider will be decommissioned later this year and replaced in full with Microsoft Azure Japan IaaS.

Posted Apr 03, 2023 - 15:26 UTC

This incident has been resolved.
Posted Mar 31, 2023 - 21:07 UTC
Upstream provider technicians still sourcing new hardware.
Posted Mar 31, 2023 - 20:19 UTC
Upstream provider technicians are sourcing new hardware.
Posted Mar 31, 2023 - 19:03 UTC
Our upstream provider is experiencing network outages
Posted Mar 31, 2023 - 18:46 UTC
This incident affected: Viedoc 3 - Japan.