This issue has been resolved with the release of Viedoc 4.90.1, which was deployed to all production instances on 2025-12-16.
The User Administration Log (Excel) and Log of Users and Roles (PDF) can now be generated as expected, including for studies containing more than 100 users.
Posted Dec 16, 2025 - 15:18 UTC
Update
A fix has been developed and is currently undergoing testing. The fix is planned to be deployed as a hotfix.
Posted Dec 09, 2025 - 08:30 UTC
Identified
The User Administration Log (Excel) and Log of Users and Roles (PDF) cannot currently be generated for studies containing more than 100 users. This issue was introduced in the 4.90 release and affects all instances where version 4.90 has been deployed. The root cause has been identified, and a corrective fix is currently in preparation.
Posted Dec 05, 2025 - 12:25 UTC
This incident affected: Viedoc 4 - Europe (Main portal (clinic/admin/designer)), Viedoc 4 - Japan (Main portal (clinic/admin/designer)), Viedoc 4 - China (Main portal (clinic/admin/designer)), and Viedoc 4 - US (Main portal (clinic/admin/designer)).