Operational Disturbance on US Production Instance

Incident Report for Viedoc

Resolved

The US production experienced some operational disturbance and was inaccessible for all users between 1:50AM UTC and 06:29AM UTC on 2025-07-14.

Intermittent issues with accessing Viedoc Me on the US production instance between 10:44PM UTC (2025-07-13) - 2:47PM UTC (2025-07-14)

Investigation on how to prevent these issues from happening again is ongoing. No other instance was affected.
Posted Jul 14, 2025 - 02:00 UTC