Description
STS failure, impacting user login services.
Instances affected
Viedoc 4 Production Instance, Europe.
Duration
2025-01-16 11:46 UTC to 2025-01-16 11:57 UTC.
Cause
2025-01-16 11.46 UTC – Alerts were received from the automated platform monitoring, saying that the STS (security token service), managing authentication of users, unexpectedly stopped due to exceeding its operating capacity.
Impact
The issue led to Viedoc users on the European production instance being unable to access the login page and login to the system. There was no impact to other instances.
Corrective action
The STS was restarted and at 2025-01-16 11.57 UTC the users could access the European production instance as expected again.
Preventive action
Investigation is ongoing to determine the cause of the exception and how to prevent this from happening in the future.