Ted Lähteenmäki, Manager IT Operations
Viedoc Technologies AB
Phone: +46 736 92 26 12
Text messages (SMS) occasionally not delivered for US phone numbers (+1 country code)
Viedoc 4 - Europe Main portal (clinic/admin/designer), Subject portal (ViedocMe).
There were no known interruptions in the service of SMS in other regions.
2022-11-29 17:00 UTC - 2022-11-30 17:40 UTC
Primary SMS service provider had an interruption on the SMS service causing SMS with country prefix +1 to be sent with secondary provider. The secondary provider had intermittent delivery issues to some +1 numbers.
The primary SMS service provider corrected their issue.
Viedoc has followed up with the secondary provider to make sure that they review the problems with intermittent delivery issues for the SMS to numbers with country prefix +1, US.