Viedoc 3 - Europe instance unavailable - Network disturbance
Incident Report for Viedoc

Report author

Jens Pettersson
Chief Information Security Officer
Viedoc Technologies AB

Report issued



System unavailable

Instances affected

Viedoc version 3 - Europe instance


UTC: 2022-FEB-28 07.59 -- 08.50
JST: 2022-FEB-28 16.59 -- 17.50


The underlying network infrastructure of the Europe instance of Viedoc 3 experienced connectivity issues due to a routing problem. The connection was not completely shut down and the automatic failover to the secondary communications channel did not happen.


Availability only. Data integrity and data confidentiality not affected.

Corrective action

At 08.50 UTC a manual failover to secondary communications channel was performed. At 10.21 UTC the primary communications channel was repaired.

Preventive action

There are infrastructure upgrades planned later this year that will prevent this for happening again.

Posted Mar 11, 2022 - 14:57 UTC

This incident has been resolved.
Posted Feb 28, 2022 - 10:31 UTC
Connectivity is now restored. We're continuing to monitor the situation.
Posted Feb 28, 2022 - 08:50 UTC
There is an issue with the internet connectivity to this European instance of Viedoc 3. Work to resolve the situation as soon as possible is ongoing.
Posted Feb 28, 2022 - 08:35 UTC
We are currently investigating this issue.
Posted Feb 28, 2022 - 08:03 UTC
This incident affected: Viedoc 3 - Europe.