Operational disturbance observed on the European instance

Incident Report for Viedoc

Resolved

This incident has been resolved.
Posted Apr 27, 2026 - 19:00 UTC

Monitoring

Microsoft Azure experienced a power event at their France Central datacenter, caused by a loss of utility power from an external provider. Power has since been restored via backup generators and recovery is underway. As of now, there are no active disruptions to Viedoc services, and we continue to monitor the situation closely.
Posted Apr 27, 2026 - 17:42 UTC

Update

Microsoft Azure experienced a power event at their France Central datacenter, caused by a loss of utility power from an external provider. Power has since been restored via backup generators and recovery is underway. As of now, there are no active disruptions to Viedoc services, and we continue to monitor the situation closely.
Posted Apr 27, 2026 - 17:40 UTC

Investigating

Operational disturbance observed in Viedoc 4 on the European instance (v4.viedoc.net). Investigations are ongoing.
Posted Apr 27, 2026 - 11:00 UTC
This incident affected: Viedoc 4 - Europe (Main portal (clinic/admin/designer), Subject portal (ViedocMe), Application programming interface (API), Background processes (import/export/revisions/alerts/archive/disposal), Reporting tool (ViedocReports), Document management (ViedocTMF)).
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