Operational disturbance observed on the Chinese instance

Incident Report for Viedoc

Resolved

This incident has been resolved.
Posted May 18, 2026 - 10:32 UTC

Update

We are continuing to investigate this issue.
Posted May 18, 2026 - 09:56 UTC

Investigating

Operational disturbance observed in Training on the Chinese instance (clinic.viedoc.cn). Investigations are ongoing.
Posted May 18, 2026 - 09:55 UTC
This incident affected: Viedoc 4 - China (Main portal (clinic/admin/designer), Subject portal (ViedocMe), Application programming interface (API), Background processes (import/export/revisions/alerts/archive/disposal), Reporting tool (ViedocReports), Document management (ViedocTMF)).