Problems with Viedoc Reports in France, Japan, China
Incident Report for Viedoc

Viedoc service issue report

Report author

Ted Lähteenmäki Manager IT-Operations
Viedoc Technologies AB
Phone: +46 (0) 736 92 26 12

Report issued



Problems with Viedoc Reports

Instances affected

Reports for France, Japan and China


2022-08-30 08:30 - 2022-08-30 10:25 UTC+2


Microsoft Azure suffered from Domain Name System (DNS) resolution errors which
impacted all regions in Public and Sovereign Clouds 

More information can be found at:
Preliminary Post Incident Review (PIR) - Canonical Ubuntu Issue Impacted VMs and AKS (Tracking ID 2TWN-VT0) 


Availability only. Data integrity and data confidentiality not affected

Corrective action

DNS server was configured manually on the affected servers

Preventive action

No preventive action from Viedoc

Posted Sep 07, 2022 - 10:57 UTC

DNS reconfigured on report servers.

Services are restored.

Root cause will be investigated and report will be added in ticket.
Posted Aug 30, 2022 - 08:44 UTC
Problems with DNS resolution is detected on Report servers.

Troubleshooting ongoing.
Posted Aug 30, 2022 - 08:06 UTC
There is a problem to reach the Veidoc Reports in France, Japan and China.
Troubleshooting ongoing.
Posted Aug 30, 2022 - 07:10 UTC
This incident affected: Viedoc 4 - Europe (Background processes (import/export/revisions/alerts/archive/disposal)), Viedoc 4 - Japan (Background processes (import/export/revisions/alerts/archive/disposal)), and Viedoc 4 - China (Background processes (import/export/revisions/alerts/archive/disposal)).