Hotfix 4.95.1 has been released on the EU training and production instances. The incident is now resolved on all instances.
Posted Jun 17, 2026 - 10:40 UTC
Update
Hotfix 4.95.1 has been released on the US training and production instances. The incident is resolved on those instances.
The hotfix will be deployed to EU training and production instances tomorrow.
Posted Jun 16, 2026 - 14:45 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 10, 2026 - 23:31 UTC
Investigating
After the Viedoc 4.95 release, when a revision is applied to a form containing a repeating item group, and a user upgrades the form from the landing page, data previously entered in the repeating item group is cleared.
The issue is occurring on the EU and US training and production instances. Investigation is ongoing.
Until further information is known, we advise all customers to refrain from applying revisions requiring form upgrades on forms containing repeating item groups.
Posted Jun 10, 2026 - 18:32 UTC
This incident affected: Viedoc 4 - Europe (Main portal (clinic/admin/designer)) and Viedoc 4 - US (Main portal (clinic/admin/designer)).