When resetting the password for another users in Viedoc Admin, the account recovery link is valid only for 3 hours, instead of the expected 12 hours. To avoid issues due to this bug, please ensure that the users use the account recovery link within 3 hours from when the account was reset. If the account recovery link has not been used within 3 hours, the password will need to be reset again to trigger a new email. The user then again has a window of 3 hours to reset the password. The bug was introduced with the release of Viedoc 4.78.
We are currently working on a fix to solve this issue and progress will be communicated here.
If a user is resetting his/her own password from the login page, the account recovery link is still valid for 3 hours as expected.
Posted Apr 23, 2024 - 10:52 UTC
This incident affects: Viedoc 4 - Europe (Main portal (clinic/admin/designer)), Viedoc 4 - Japan (Main portal (clinic/admin/designer)), Viedoc 4 - China (Main portal (clinic/admin/designer)), and Viedoc 4 - US (Main portal (clinic/admin/designer)).