Report author
Ted Lähteenmäki, Manager IT Operations
Viedoc Technologies AB
Email: ted.lahteenmaki@viedoc.com
Report issued
2024-07-30
Description
Disturbance in IdP impacting user login services.
Instances affected
Viedoc 4 – Europe.
Duration
2024-07-30 13:30 UTC to 2024-07-30 13:35 UTC.
Cause
The infrastructure provider (Microsoft Azure) experienced a service issue which impacted our IdP login services.
Impact
Upon attempting to log in to Viedoc, a “Maintenance mode” message appeared during the times specified above. Data integrity and confidentiality were not affected.
Corrective action
This issue was resolved automatically as when the infrastructure provider services were restored.
Preventive action
Pending the Root Cause Analysis report from the infrastructure provider.