Report author
Ted Lähteenmäki, Manager IT Operations
Viedoc Technologies AB
Email: ted.lahteenmaki@viedoc.com
Report issued
2025-03-07
Description
Temporary unavailability of Reports application.
Instances affected
Viedoc 4 Production Instance, Europe.
Duration
2025-03-03 15:10 UTC to 2025-03-03 16:05 UTC.
Incident time stamps on the Viedoc Status Page have been updated to reflect actual start and resolution time after analyzing all log entries related to this incident.
Cause
2025-03-03 15:10 UTC – Reports application experienced an unexpected restart.
This incident was identified as being caused by human error while performing maintenance work.
Impact
Availability only. Data integrity and data confidentiality not affected.
Corrective action
Viedoc Reports dependent resources were restarted and the Viedoc Reports application was available again at 2025-03-03 16:05 UTC.
Preventive action
The routines for maintenance work will be scrutinized to avoid human errors.