Batch upgrade after form revision clears data in repeating item groups on EU and US instances
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Identified - The issue has been identified and a fix is being implemented.
Jun 10, 2026 - 23:31 UTC
Jun 10, 2026 - 23:31 UTC
Investigating - After the Viedoc 4.95 release, when a revision is applied to a form containing a repeating item group, and a user upgrades the form from the landing page, data previously entered in the repeating item group is cleared.
The issue is occurring on the EU and US training and production instances. Investigation is ongoing.
Until further information is known, we advise all customers to refrain from applying revisions requiring form upgrades on forms containing repeating item groups.
Jun 10, 2026 - 18:32 UTC
The issue is occurring on the EU and US training and production instances. Investigation is ongoing.
Until further information is known, we advise all customers to refrain from applying revisions requiring form upgrades on forms containing repeating item groups.
Jun 10, 2026 - 18:32 UTC
Viedoc 4 - Japan
Operational
Main portal (clinic/admin/designer)
Operational
Subject portal (ViedocMe)
Operational
Application programming interface (API)
Operational
Background processes (import/export/revisions/alerts/archive/disposal)
Operational
Reporting tool (ViedocReports)
Operational
Document management (ViedocTMF)
Operational
Viedoc 4 - Europe
Operational
Main portal (clinic/admin/designer)
Operational
Subject portal (ViedocMe)
Operational
Application programming interface (API)
Operational
Background processes (import/export/revisions/alerts/archive/disposal)
Operational
Reporting tool (ViedocReports)
Operational
Document management (ViedocTMF)
Operational
Viedoc 4 - China
Operational
Main portal (clinic/admin/designer)
Operational
Subject portal (ViedocMe)
Operational
Application programming interface (API)
Operational
Background processes (import/export/revisions/alerts/archive/disposal)
Operational
Reporting tool (ViedocReports)
Operational
Document management (ViedocTMF)
Operational
Viedoc 4 - US
Operational
Main portal (clinic/admin/designer)
Operational
Subject portal (ViedocMe)
Operational
Application programming interface (API)
Operational
Background processes (import/export/revisions/alerts/archive/disposal)
Operational
Reporting tool (ViedocReports)
Operational
Document management (ViedocTMF)
Operational
Viedoc 3 - Europe
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.