tag:status.viedoc.com,2005:/historyViedoc Status - Incident History2024-03-18T23:32:33ZViedoctag:status.viedoc.com,2005:Incident/202927742024-03-18T16:03:31Z2024-03-18T16:05:14ZOccasional delay in accessing user details page on EU instance<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>16:03</var> UTC</small><br><strong>Resolved</strong> - During the day 2024-03-18 there have been occasional delays accessing the details page of other users from Viedoc Admin. This led to slower response times and in some cases requests timed out so that an error message was displayed on the screen. This issue was solved 16:51 CET. Performance is back up and the issue is resolved now. Users should be able to access user details page as expected.</p>tag:status.viedoc.com,2005:Incident/202760652024-03-16T08:40:29Z2024-03-16T08:40:29ZRelease of 4.78 on EU Instance<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>08:40</var> UTC</small><br><strong>Resolved</strong> - The release of Viedoc 4.78 is now completed on the EU instance and users can again login and use Viedoc as normal. Login history of users is still being updated in the background and will be completed within a couple of hours. The only impact of this is that the user login history will not display all records until the update is complete.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>07:42</var> UTC</small><br><strong>Investigating</strong> - The release of Viedoc 4.78 is underway on the EU instance. During this release, as previously communicated, the system will be down for a short period of time, and it will be impossible to log in or use the system. It is expected that the downtime will be less than 30 minutes. We will do everything we can to make this interruption as short as possible and will update you on the progress here.</p>tag:status.viedoc.com,2005:Incident/202433632024-03-14T13:25:56Z2024-03-14T13:25:56ZRelease of 4.78 on China Instance Completed<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>13:25</var> UTC</small><br><strong>Resolved</strong> - The release of Viedoc 4.78 is now completed on the Chinese instance and users can again login and use Viedoc as normal. Login history of users is still being updated in the background and will be completed within a couple of hours. The only impact of this is that the user login history will not display all records until the update is complete.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>12:54</var> UTC</small><br><strong>Monitoring</strong> - The release of Viedoc 4.78 is underway on the Chinese instance. During this release, as previously communicated, the system will be down for a short period of time, and it will be impossible to log in or use the system. It is expected that the downtime will be less than 30 minutes. We will do everything we can to make this interruption as short as possible and will update you on the progress here.</p>tag:status.viedoc.com,2005:Incident/199666122024-03-16T15:48:53Z2024-03-16T15:48:53ZRelease Dates of Viedoc 4.78<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>15:48</var> UTC</small><br><strong>Update</strong> - The release of Viedoc 4.78 is scheduled to the following dates:<br /><br />US servers: 2024-03-11 (released)<br />China servers: 2024-03-14 (released)<br />Europe servers: 2024-03-16 (released)<br />Japan servers: 2024-03-23<br /><br />As previously communicated the system will be down for a short period of time during the release of Viedoc 4.78 and it will be impossible to log in or use the system. It is expected that the downtime will last less than 30 minutes. We are making everything we can to make this interruption as short as possible and will update you on the progress on this page.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>21:18</var> UTC</small><br><strong>Update</strong> - US servers: 2024-03-11 (released)<br />China servers: 2024-03-14 (released)<br />Europe servers: 2024-03-16<br />Japan servers: 2024-03-23<br /><br />As previously communicated the system will be down for a short period of time during the release of Viedoc 4.78 and it will be impossible to log in or use the system. It is expected that the downtime will last less than 30 minutes. We are making everything we can to make this interruption as short as possible and will update you on the progress on this page.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>13:34</var> UTC</small><br><strong>Update</strong> - The release of Viedoc 4.78 is scheduled to the following dates:<br /><br />US servers: 2024-03-11 (released)<br />China servers: 2024-03-14 (released)<br />Europe servers: 2024-03-16<br />Japan servers: TBD<br /><br />As previously communicated the system will be down for a short period of time during the release of Viedoc 4.78 and it will be impossible to log in or use the system. It is expected that the downtime will last less than 30 minutes. We are making everything we can to make this interruption as short as possible and will update you on the progress on this page.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>15:34</var> UTC</small><br><strong>Update</strong> - The release of Viedoc 4.78 is scheduled to the following dates:<br /><br />US servers: 2024-03-11 (released)<br />China servers: 2024-03-14<br />Europe servers: 2024-03-16<br />Japan servers: TBD<br /><br />As previously communicated the system will be down for a short period of time during the release of Viedoc 4.78 and it will be impossible to log in or use the system. It is expected that the downtime will last less than 30 minutes. We are making everything we can to make this interruption as short as possible and will update you on the progress on this page.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>22:22</var> UTC</small><br><strong>Update</strong> - The release of Viedoc 4.78 on the Japanese server has been postponed. New release dates for Viedoc 4.78 to the US, European, Japanese and Chinese instance will be communicated on this page shortly.<br /><br />Japan servers: TBD<br />US servers: TBD<br />China servers: TBD<br />Europe servers: TBD</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>13:16</var> UTC</small><br><strong>Monitoring</strong> - The release of Viedoc 4.78 has been postponed for the US, China and European server. The release is still on track for the Japanese server.<br /><br />Japan servers: Planned for 2024-02-24 (date not changed)<br />US servers: TBD<br />China servers: TBD<br />Europe servers: TBD<br /><br />The release of 4.78 has been moved to a later date. The rationale for postponing the release is that an issue was observed in the final testing stages, and to minimize the risk, this issue will be analyzed and fixed before the release. New release dates will be communicated here as soon as they are available.</p>tag:status.viedoc.com,2005:Incident/198832452024-02-06T00:01:03Z2024-02-06T00:01:03ZViedoc 4 - China Infrastructure maintenance<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>00:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:02</var> UTC</small><br><strong>Scheduled</strong> - Azure China, operated by 21Vianet, is performing maintenance on database services located in East China between 22:00 CST 2024-01-05 and 08:00 CST 2024-01-06.<br />During this maintenance there may be a short interruption to our service. Any interruptions impacting our service will be announced here.</p>tag:status.viedoc.com,2005:Incident/198304362024-01-30T07:00:58Z2024-01-30T07:00:58ZViedoc 4 - Europe Infrastructure maintenance<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>15:35</var> UTC</small><br><strong>Scheduled</strong> - Microsoft Azure is performing maintenance on database services located in France Central between 16:00 UTC 2024-01-29 and 07:00 UTC 2024-01-30.<br />During this maintenance there may be a short interruption to our service. Any interruptions impacting our service will be announced here.</p>tag:status.viedoc.com,2005:Incident/197508432024-01-29T15:47:22Z2024-01-29T15:47:22ZRelease of Viedoc 4.78 postponed<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>15:47</var> UTC</small><br><strong>Resolved</strong> - The release of Viedoc 4.78 has been replanned to the following dates:<br /><br />Planned for 2024-01-31: US servers<br />Planned for 2024-02-15: China servers<br />Planned for 2024-02-17: Europe servers<br />Planned for 2024-02-24: Japan servers<br /><br />As previously communicated the system will be down for a short period of time during the release of Viedoc 4.78 and it will be impossible to log in or use the system. It is expected that the downtime will last less than 30 minutes. We are making everything we can to make this interruption as short as possible and will update you on the progress on this page.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>10:51</var> UTC</small><br><strong>Investigating</strong> - The release of 4.78 has been move to a later date. The rationale for postponing the release is that an issue was observed in the final testing stages, and this issue will need to be analyzed and fixed before the release. New release dates will be communicated here as soon as they are available.</p>tag:status.viedoc.com,2005:Incident/197920582024-01-25T23:00:02Z2024-01-25T23:00:02ZViedoc 4 - Japan Infrastructure maintenance<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>08:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>09:35</var> UTC</small><br><strong>Scheduled</strong> - Microsoft Azure is performing maintenance on database services located in Japan East between 17:00 JST 2024-01-25 and 08:00 JST 2024-01-26.<br />During this maintenance there may be a short interruption to our service. Any interruptions impacting our service will be announced here.</p>tag:status.viedoc.com,2005:Incident/193985362023-12-14T00:00:31Z2023-12-14T00:00:31ZViedoc 4 - China Infrastructure maintenance<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>07:26</var> UTC</small><br><strong>Scheduled</strong> - Azure China, operated by 21Vianet, is performing maintenance on database services located in East China between 22:00 CST 2023-12-13 and 08:00 CST 2023-12-14.<br />During this maintenance there may be a short interruption to our service. Any interruptions impacting our service will be announced here.</p>tag:status.viedoc.com,2005:Incident/192344282023-12-01T00:00:23Z2023-12-01T00:00:23ZViedoc 4 - China Infrastructure maintenance<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>14:02</var> UTC</small><br><strong>Scheduled</strong> - Azure China, operated by 21Vianet, is performing maintenance on database services located in East China between 22:00 CST on 2023-11-30 and 08:00 CST on 2023-12-01.<br />During this maintenance there may be a short interruption to our service. Any interruptions impacting our service will be announced here.</p>tag:status.viedoc.com,2005:Incident/189087522023-10-27T00:00:51Z2023-10-27T00:00:51ZViedoc 4 - China Infrastructure maintenance<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>06:26</var> UTC</small><br><strong>Scheduled</strong> - Azure China, operated by 21Vianet, is performing maintenance on database services located in East China between 22:00 CST 26th October 2023 and 08:00 CST 27th October 2023.<br />During this maintenance there may be a short interruption to our service. Any interruptions impacting our service will be announced here.</p>tag:status.viedoc.com,2005:Incident/187521242023-10-25T14:06:16Z2023-10-25T14:06:16ZIssues generating user administration log in some studies<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>14:06</var> UTC</small><br><strong>Resolved</strong> - This problem has been resolved with the release of hotfix Viedoc 4.77.1. User Administration Logs can now be generated as expected again.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>12:20</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Investigating</strong> - When generating user administration logs from Viedoc Clinic or Viedoc Admin, an error occurs in a few studies. Investigation is ongoing to identify the cause for this. Most studies are unaffected by this issue.</p>tag:status.viedoc.com,2005:Incident/186347242023-10-12T17:26:45Z2023-10-12T17:26:45ZIssues uploading files through new ViedocMe<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>17:26</var> UTC</small><br><strong>Resolved</strong> - This issue is now resolved with the release of Viedoc 4.77.<br />Viedoc 4.77 was released on the production environments on the following dates:<br />- Japan 2023-10-06<br />- Europe 2023-10-09<br />- China 2023-10-12</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>16:08</var> UTC</small><br><strong>Update</strong> - The fix has been implemented and will be released in Viedoc 4.77. As soon as Viedoc 4.77 is released file upload will work as expected in the new ViedocMe interface.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>18:13</var> UTC</small><br><strong>Identified</strong> - Uploading files > 2MB fails through the new Viedoc Me interface.<br /><br />Uploading files less than 2MB works as expected.<br />Uploading files in the old ViedocMe interface or the EDC works as expected.<br /><br />The issue has been identified and we are working on a fix.</p>tag:status.viedoc.com,2005:Incident/174456472023-10-09T14:30:52Z2023-10-09T14:30:52ZSMS test message delivery issues with some US operators<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>14:30</var> UTC</small><br><strong>Resolved</strong> - This issue is now resolved with the release of Viedoc 4.77.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>15:58</var> UTC</small><br><strong>Update</strong> - The release of Viedoc 4.77 has been postponed and is now planned release 5th (JP), 9th (EU) and 10th (CN) of October. The rationale for releasing 4.77 in Japan first is that the release is including some prioritized performance improvements in Japanese PMS studies.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>08:29</var> UTC</small><br><strong>Update</strong> - The release of Viedoc 4.77 has been postponed one week and is now planned for release the 3rd - 5th of October.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>12:07</var> UTC</small><br><strong>Update</strong> - The release of Viedoc 4.77 has been postponed one week and is now planned for release 26th - 28st of September.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>14:44</var> UTC</small><br><strong>Identified</strong> - The current manually-triggered, test, text message from the Viedoc Me activation page contains several words that increase the likelihood of it being caught in the phone operator’s spam filters:<br />“This message is sent from Viedoc to confirm your contact information. Click the following link to login to ViedocMe: {url}”.<br /><br />To reduce the risk of this text message being caught in the filters, the second sentence will be removed in the release of Viedoc 4.77. Thus, after the release of Viedoc 4.77, the new test text message will be: <br /><br />“This message is sent from Viedoc to confirm your contact information.” <br /><br />Viedoc 4.77 is planned for release 19th - 21st of September.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>Update</strong> - We are waiting for information from our subprocessors after their investigation on why test text messages are failing to some US numbers. Scheduled reminders are still being sent as expected</p><p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>20:23</var> UTC</small><br><strong>Update</strong> - The problem with text messages not being sent to US phone numbers is isolated to the test text messages, triggered manually from the ViedocMe activation page in the EDC. Investigation is still ongoing to identify the problem with the test text messages.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>05:27</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue with our SMS infrastructure providers. Problem still seem contained to Verizon and T-Mobile network users.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>21:31</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue with our SMS infrastructure providers. Problem seems isolated to Verizon and T-Mobile network users.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>20:49</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue with our SMS infrastructure providers.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>19:47</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue with our SMS infrastructure providers.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.viedoc.com,2005:Incident/187219952023-10-08T10:31:05Z2023-10-08T10:31:05ZViedoc 3 - Europe Infrastructure maintenance<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>10:31</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.viedoc.com,2005:Incident/187153642023-10-07T10:43:44Z2023-10-07T10:43:44ZViedoc 3 - Japan Infrastructure maintenance<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>10:43</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>07:35</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.viedoc.com,2005:Incident/182207042023-10-06T10:14:13Z2023-10-06T10:14:13ZJapanese Instance: Degraded performance on certain actions in PMS-studies<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>10:14</var> UTC</small><br><strong>Resolved</strong> - Viedoc 4.77 has now been released on the Japanese training and production instances. Several fixes for PMS-studies are included, resulting in a significant improved performance.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>15:54</var> UTC</small><br><strong>Update</strong> - The release of Viedoc 4.77 has been postponed and is now planned release 5th (JP), 9th (EU) and 10th (CN) of October. The rationale for releasing 4.77 in Japan first is that the release is including some prioritized performance improvements in Japanese PMS studies.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>08:29</var> UTC</small><br><strong>Update</strong> - The release of Viedoc 4.77 has been postponed one week and is now planned for release the 3rd - 5th of October.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>12:08</var> UTC</small><br><strong>Update</strong> - The release of Viedoc 4.77 has been postponed one week and is now planned for release 26th - 28st of September.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>14:45</var> UTC</small><br><strong>Update</strong> - Issues have been identified in the remaining categories ("opening subject cards", "saving forms" and "booklet actions submit, return, and recall"). Performance improvements are currently being implemented. The current plan is to release these improvements in the upcoming release 4.77 (currently planned for 19th - 21st of September)</p><p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>19:21</var> UTC</small><br><strong>Identified</strong> - Issues related to "clicking “manage” for partially submitted forms" have been identified and work is ongoing for fixing those issues. Other actions with degraded performance are still being investigated.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>12:27</var> UTC</small><br><strong>Investigating</strong> - For the Japanese Viedoc instance in PMS studies there are some actions that currently have degraded performance. These include actions such as:<br />- opening subject cards<br />- clicking “manage” for partially submitted forms<br />- saving forms<br />- booklet actions submit, return, and recall.<br />Investigations are ongoing to identify the problems to be able to improve the performance of these actions. Progress of our investigations will be updated on this page.<br /><br />These performance issues are not present in non-PMS studies or other instances.</p>tag:status.viedoc.com,2005:Incident/186882002023-10-06T07:21:40Z2023-10-06T07:21:40ZViedoc Reports not syncing data automatically<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>07:21</var> UTC</small><br><strong>Resolved</strong> - Viedoc Reports is now automatically syncing data again per the expected schedule.<br /><br />More information about the expected schedule for data sync can be found in the relevant eLearning: https://help.viedoc.net/c/8a3600/4cdde8/en/</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>12:48</var> UTC</small><br><strong>Investigating</strong> - Viedoc Reports are currently not syncing data automatically. The manual/ad-hoc sync is still working as expected, meaning that data could still be synced manually on demand by any user with access to the Reports tool.</p>tag:status.viedoc.com,2005:Incident/183873762023-09-04T21:22:05Z2023-09-04T21:22:05ZViedoc 4 China - Operational Disturbance<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>21:22</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>21:14</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>21:10</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an operational disturbance.</p>tag:status.viedoc.com,2005:Incident/182217752023-08-25T06:00:06Z2023-08-25T06:00:06ZViedoc 4 - Europe Infrastructure maintenance<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>14:26</var> UTC</small><br><strong>Scheduled</strong> - Microsoft Azure is performing maintenance on database services located in France Central between 15:00 UTC 2023-08-24 and 06:00 UTC 2023-08-25.<br />During this maintenance there may be a short interruption to our service. Any interruptions impacting our service will be announced here.</p>tag:status.viedoc.com,2005:Incident/182220072023-08-25T00:00:17Z2023-08-25T00:00:17ZViedoc 4 - China Infrastructure maintenance<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>Scheduled</strong> - Azure China, operated by 21Vianet, is performing maintenance on database services located in East China between 22:00 CST 2023-08-24 and 08:00 CST 2023-08-25.<br />During this maintenance there may be a short interruption to our service. Any interruptions impacting our service will be announced here.</p>tag:status.viedoc.com,2005:Incident/182111812023-08-22T08:01:21Z2023-08-22T08:01:21ZViedoc 4 - Japan Infrastructure maintenance<p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>08:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>15:11</var> UTC</small><br><strong>Scheduled</strong> - Microsoft Azure is performing maintenance on database services located in Japan East between 17:00 JST 20230821 and 08:00 JST 20230822.<br />During this maintenance there may be a short interruption to our service. Any interruptions impacting our service will be announced here.</p>tag:status.viedoc.com,2005:Incident/181389162023-08-17T08:00:22Z2023-08-17T08:00:22ZViedoc 4 - Europe Infrastructure maintenance<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>08:41</var> UTC</small><br><strong>Scheduled</strong> - Microsoft Azure is performing maintenance on database services located in France Central between 15:00 UTC 16 Aug and 06:00 UTC 17 Aug.<br />During this maintenance there may be a short interruption to our service. Any interruptions impacting our service will be announced here.</p>tag:status.viedoc.com,2005:Incident/178212132023-07-11T08:52:07Z2023-07-11T08:52:07ZViedoc 4 Reports - Operational Disturbance<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>08:52</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>07:02</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>06:34</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an operational disturbance.</p>tag:status.viedoc.com,2005:Incident/178154522023-07-11T06:33:13Z2023-07-11T06:33:13ZChina Viedoc 4 Reports - Operational Disturbance<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>06:33</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>18:50</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>18:33</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>16:05</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an operational disturbance.</p>