Sporadic email failures on EU production server
Investigating - Emails triggered from EDC actions in Viedoc has been failing sporadically on the EU production instance since approximately 9AM CEST 2025-09-02. No other instances are affected. Investigations are ongoing.
Sep 02, 2025 - 13:56 UTC
Uptime over the past 90 days. View historical uptime.
Viedoc 4 - Japan Operational
90 days ago
100.0 % uptime
Today
Main portal (clinic/admin/designer) Operational
90 days ago
100.0 % uptime
Today
Subject portal (ViedocMe) Operational
90 days ago
100.0 % uptime
Today
Application programming interface (API) Operational
90 days ago
100.0 % uptime
Today
Background processes (import/export/revisions/alerts/archive/disposal) Operational
90 days ago
100.0 % uptime
Today
Reporting tool (ViedocReports) Operational
90 days ago
100.0 % uptime
Today
Document management (ViedocTMF) Operational
90 days ago
100.0 % uptime
Today
Viedoc 4 - Europe Operational
90 days ago
100.0 % uptime
Today
Main portal (clinic/admin/designer) Operational
90 days ago
100.0 % uptime
Today
Subject portal (ViedocMe) Operational
90 days ago
100.0 % uptime
Today
Application programming interface (API) Operational
90 days ago
100.0 % uptime
Today
Background processes (import/export/revisions/alerts/archive/disposal) Operational
90 days ago
100.0 % uptime
Today
Reporting tool (ViedocReports) Operational
90 days ago
100.0 % uptime
Today
Document management (ViedocTMF) Operational
90 days ago
100.0 % uptime
Today
Viedoc 4 - China Operational
90 days ago
100.0 % uptime
Today
Main portal (clinic/admin/designer) Operational
90 days ago
100.0 % uptime
Today
Subject portal (ViedocMe) Operational
90 days ago
100.0 % uptime
Today
Application programming interface (API) Operational
90 days ago
100.0 % uptime
Today
Background processes (import/export/revisions/alerts/archive/disposal) Operational
90 days ago
100.0 % uptime
Today
Reporting tool (ViedocReports) Operational
90 days ago
100.0 % uptime
Today
Document management (ViedocTMF) Operational
90 days ago
100.0 % uptime
Today
Viedoc 4 - US Operational
90 days ago
100.0 % uptime
Today
Main portal (clinic/admin/designer) Operational
90 days ago
100.0 % uptime
Today
Subject portal (ViedocMe) Operational
90 days ago
100.0 % uptime
Today
Application programming interface (API) Operational
90 days ago
100.0 % uptime
Today
Background processes (import/export/revisions/alerts/archive/disposal) Operational
90 days ago
100.0 % uptime
Today
Reporting tool (ViedocReports) Operational
90 days ago
100.0 % uptime
Today
Document management (ViedocTMF) Operational
90 days ago
100.0 % uptime
Today
Viedoc 3 - Japan Operational
90 days ago
100.0 % uptime
Today
Viedoc 3 - Europe Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 3, 2025

No incidents reported today.

Sep 2, 2025

Unresolved incident: Sporadic email failures on EU production server.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025
Planned downtime on CN instance in an upcoming maintenance window
Completed - The scheduled maintenance has been completed.
Aug 30, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 09:00 UTC
Scheduled - On the date specified below, the Viedoc suite will be taken offline for technical infrastructure upgrades. During the upgrade the full Viedoc suite will be inaccessible for all users. We will do everything we can to limit the downtime as much as possible. In a worst-case scenario the downtime might last up to approximately 1 hour but will likely be shorter. An announcement will be published on this status page when the upgrade is about to start and as soon as completed.
CN instance 30th of August 09:00 - 10:00 UTC (11:00 - noon CEST)
Aug 12, 10:12 UTC
Aug 29, 2025

No incidents reported.

Aug 28, 2025
Viedoc Reports: Issue with long labels in xptv8 exports in custom reports
Resolved - The issue has been resolved with a hotfix on Viedoc Reports. When exporting custom reports in xptv8 format from Viedoc Reports, using an %xpt2loc macro to import the data to SAS will now work as expected also when using long labels for columns.
Aug 28, 13:11 UTC
Investigating - When exporting custom reports in xptv8 format through Viedoc Reports, and using an %xpt2loc macro to import the data to SAS, the macro can fail when using long labels for columns.
Investigation is ongoing.
Aug 25, 11:29 UTC
Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025
Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

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