Jens Pettersson, Chief Information Security Officer
Viedoc Technologies AB
2021-02-22
Description
Emails containing Japanese characters arrived garbled for some end-users.
Instances affected
All Viedoc 3 instances.
Duration
2021-02-19 00:00 – 07:45 UTC
Cause
Issues with primary email provider service.
Corrective action
Switch of primary and backup email provider.
Preventive action
The former primary email provider will be permanently replaced during 2021.